Vendor Integration Manager – North Bay News


GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. In our fiscal 2019-20 year alone, OLG delivered over $2.3 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

We are ready to take this game to the next level and need a passionate Vendor Integration Manager  to act as the primary point of contact to external technology service providers within assigned portfolio, ensuring that mutual obligations, quality expectations and timelines are met. The role manages ongoing relationships with vendors and internal stakeholders and advocates on their behalf to improve the customer and vendor experience and maximize the value of OLG’s contracts.


Reporting to the Director Vendor Integration Management, you will be empowered to:

  • Support the development and implementation of the Enterprise Technology vendor management strategy, in alignment with Enterprise Third Party Management guidelines, to ensure effective and centralized monitoring, management and control of all Technology specific vendor and contract management activities.
  • Support the development, implementation and management of Technology vendor management processes,  including embedding the enterprise third party relationship management framework in Enterprise Technology vendor management practices.
  • Monitor vendor performance and governance of Technology products and services within assigned portfolio of Tier 2 and 3 technology vendors, ensuring standardization and alignment to enterprise frameworks and processes to maximize effective delivery and value from vendors.
  • Under the guidance of the Sr Vendor Integration Manager for assigned portfolio, support the management of the assigned external operator relationship and perform a quality assurance role to ensure that partners are meeting contractual obligations, including SLAs or other defined metrics. Identify any potential issues and risks and provides recommendations for remediation in order to continue to drive and build successful OLG-operator relationship.
  • Initiate and support the objective tiering process for all new Enterprise Technology Vendors and the annual review of existing Enterprise Technology Vendors, within assigned portfolio.
  • Lead, on behalf of Enterprise Technology, the contract renewal process by collaborating and partnering with procurement and business stakeholders ensuring alignment with Corporate Procurement policies.
  • Identify additional customer requirements (from the external operator or internally within OLG) based on feedback and communicate with relevant stakeholders to improve any existing services or to identify future possible products and services.
  • Identify opportunities to optimize and further centralize vendor contracts and licenses to achieve economies of scale.
  • Leverage the enterprise standard contract management application (i.e., Salesforce), to facilitate timely and accurate case management to demonstrate Vendor and OLG compliance against respective contracts.
  • Advocate on behalf of operators and interface with the Technology teams to rectify any performance or service challenges experienced by operators to improve customer and vendor experience.
  • Support the understanding of all aspects of the client’s business and the competitive business environment to keep up to market trends to further develop a trusted relationship.


Work Experience: Three (3) to five (5) years of experience within a Technology function with some of that time spent within a Technology Account Manager role | Proficient in three (3) of the above primary knowledge competency areas as listed above. 

Education: post-secondary degree, preferably in information systems, business administration and/or project management discipline.

Critical Skills: Relationship Management | Creativity | Impact and Influence | Team Orientation | Planning: Tactical, Strategic

Negotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

Strategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions

Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust: do what’s right and operate with transparency and openness


  • Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
  • Flexible Work Environment: to help balance both work and life
  • You Matter: family friendly work practices and hybrid work
  • Freedom to Innovate: supports new and better ways to be successful
  • Be your Authentic Self: environment that values diversity as a source of strength
  • Learning Galore: 24-7 access to robust online learning programs 
  • Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
  • Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by.  At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at  

We look forward to hearing from you, interested applicants please apply online by June 16, 2023.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.


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